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Below are the actions the Registrar may choose to take as an outcome of a complaint, please also see the Registrar’s recent activities and enforcement:
The Registrar may require licensees take further education courses or pay for courses of any of their employees if it is found that the complaint resulted from a lack of knowledge or skill.
The Registrar may issue a written warning to the licensee that will remain on their file with the HCRA. The warning letter will be taken into consideration in the event of future complaints.
The Registrar may propose a condition on a licence.
Licensees are required to renew their licence with the HCRA on an annual basis. A licensee’s complaint file will be taken into consideration at the time of renewal
A licensee may have their licence suspended until further actions can be determined.
The Registrar may revoke a licence.
- Lay Charges
The HCRA can lay charges under the New Home Construction Licensing Act, 2017 (NHCLA), the Ontario New Home Warranties Plan Act (ONHWPA) or the Provincial Offences Act (POA). A conviction for an offence under the NHCLA, ONHWPA, and POA may come with fines; imprisonment; an order to pay compensation and/or make restitution. These cases are heard in provincial court.
- Refer a Matter to the Discipline Committee
The Registrar may refer a matter to the Discipline Committee if the HCRA receives a complaint about the conduct of a licensee and believes that the conduct may have violated the Code of Ethics.