Education The Registrar may require licensees take further education courses or pay for courses of any of their employees if it is found that the complaint resulted from a lack of knowledge or skill.
Warning The Registrar may issue a written warning to the licensee that will remain on their file with the HCRA. The warning letter will be taken into consideration in the event of future complaints.
Conditions The Registrar may propose a condition on a licence.
Non-renewal Licensees are required to renew their licence with the HCRA on an annual basis. A licensee’s complaint file will be taken into consideration at the time of renewal
Suspension A licensee may have their licence suspended until further actions can be determined. If the licensee does not agree with the suspension, they can ask for a hearing by the Licence Appeal Tribunal.
Revocation The Registrar may revoke a licence. If the licensee does not agree with this action, they may appeal to the Licence Appeal Tribunal.
Refer a Matter to the Discipline Committee The Registrar may refer a matter to the Discipline Committee if the HCRA receives a complaint about the conduct of a licensee and believes that the conduct may have violated the Code of Ethics.