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Below are the actions the Registrar may choose to take as an outcome of a complaint, please also see the Registrar’s recent activities and enforcement:
- Education
The Registrar may require licensees take further education courses or pay for courses of any of their employees if it is found that the complaint resulted from a lack of knowledge or skill. - Warning
The Registrar may issue a written warning to the licensee that will remain on their file with the HCRA. The warning letter will be taken into consideration in the event of future complaints. - Conditions
The Registrar may propose a condition on a licence. - Non-renewal
Licensees are required to renew their licence with the HCRA on an annual basis. A licensee’s complaint file will be taken into consideration at the time of renewal - Suspension
A licensee may have their licence suspended until further actions can be determined. - Revocation
The Registrar may revoke a licence. - Lay Charges
The HCRA can lay charges under the New Home Construction Licensing Act, 2017 (NHCLA), the Ontario New Home Warranties Plan Act (ONHWPA) or the Provincial Offences Act (POA). A conviction for an offence under the NHCLA, ONHWPA, and POA may come with fines; imprisonment; an order to pay compensation and/or make restitution. These cases are heard in provincial court. - Refer a Matter to the Discipline Committee
The Registrar may refer a matter to the Discipline Committee if the HCRA receives a complaint about the conduct of a licensee and believes that the conduct may have violated the Code of Ethics.