What Happens When Things Go Wrong?
The Home Construction Regulatory Authority (HCRA) is responsible for regulating the people and companies who build and sell new homes. If there is a problem that remains unresolved by your builder that has to do with their competency, conduct or financial responsibility, the HCRA has the legal authority to hold builders accountable for their actions. The HCRA Registrar may refuse, suspend, or revoke a licence if an applicant for a licence or a licensee cannot be reasonably be expected to meet the expectations of competency, conduct or financial responsibility.
To make the HCRA aware of an issue about your builder, please visit our page on the complaints process, which provides an overview of what a complaint is, the types of complaints we can or cannot address as well as how to file a complaint. Please note that complaints relating to the statutory warranty on new homes are matters for Tarion to address. Disputes about how new home warranty claims will be directed for further action.